shipping terms 

Shipping within germany is 3,90€ (free of charge for orders more than 120€) 
Shipping within the EU, Switzerland and Norway is 10€.
Shipping outside of the European Union is 45€. 

Customs may apply and Will have to be paid in the recipients country.

If we don't have the whole of your order in stock, we may have to deliver by partial shipment. In case of a partial shipment the shipping fees will of course only be charged once.

If you don't like the item you've bought, you can of course return it within 2 weeks. Our address is:

VIAL GmbH
Schumanstr. 16
D-52146 Würselen
t +49(0)2405.499.627.58
f +49(0)2405.499.627.70
This email address is being protected from spambots. You need JavaScript enabled to view it.

Right of revocation

You may declare the revocation of your contractual statement in text form (e.g. letter, email) or by returning the merchandise within a period of 14 days. The revocation does not have to contain any grounds. We will forward this revocation instruction to you again in text form. The revocation period commences the day following the receipt of merchandise and this revocation instruction in text form. The time-limit shall be deemed to be observed by the timely dispatch of the declaration of revocation or the return shipment. The revocation is to be addressed to:

VIAL GmbH
Schumanstr. 16
D-52146 Würselen
t +49(0)2405.499.627.58
f +49(0)2405.499.627.70
This email address is being protected from spambots. You need JavaScript enabled to view it.

The right of revocation does not apply on contracts for the supply of goods produced according to customer specifications or clearly tailored to personal needs or which, by reason of their quality, are not suitable for return or may spoil quickly or whose expiration date would be exceeded, or for the delivery of audio or video recordings or of software where the seal on the data carriers has been broken by the consumer, or for the delivery of newspapers, periodicals and magazines.

Consequences of revocation

In case of a valid revocation, all mutually received performances as well as emoluments taken (e.g. interest), if applicable, are to be restituted by either side. If you are unable or partially unable to restitute the merchandise to us or can only restitute it in a deteriorated condition, then you have to insofar compensate for its value where applicable. This does not apply if the deterioration is exclusively due to examining the merchandise – as for instance in a retail store – or putting the merchandise to its intended use. Things that can be shipped by parcel are to be returned on our risk. Things that cannot be shipped by parcel will be picked up. You are obliged to bear the costs of the return shipment, if the merchandise delivered corresponds to the merchandise ordered, and if the price of the merchandise to be sent back does not exceed an amount of forty euros or if, where the price is higher, you have at the date of the revocation not yet rendered consideration or given a part payment. In all other cases, the return shipment for you is free of charge. All reimbursement obligations must be fulfilled within 30 days of the declaration of revocation.

End of revocation instruction